Privacy Policy
Last updated: 16 October 2026
Malipo respects your privacy and is committed to handling personal information responsibly. This policy explains how information may be collected, used, stored, and shared when you visit malipo.in or purchase plants, succulents, cacti, and gardening accessories through our website.
1. Information We Collect
Depending on how you use our website, we may collect:
- Contact information: name, email address, phone number, billing and shipping address.
- Order information: products purchased, order number and status, purchase history, delivery details, and customer support communications.
- Payment information: payment status, transaction references, and payment-related information made available by our payment provider.
- Technical information: IP address, browser type, device information, website activity, and cookie-related information, where applicable.
2. How We Use Information
We may use information to process and fulfil orders, arrange shipping, confirm payments, send order updates, respond to enquiries, review damaged or incorrect-item claims, process approved cancellations and refunds, prevent fraud, improve website functionality, and comply with legal or accounting obligations.
3. Payment Processing
Malipo may use Razorpay or other payment providers available at checkout. These providers may collect and process information under their own terms and privacy policies. Malipo does not intend to store full card numbers, card security codes (CVV), UPI PINs, or other confidential payment credentials on its own servers.
Never share payment PINs, passwords, or one-time passwords with anyone claiming to be Malipo support.
4. Sharing Information
We may share relevant information with service providers when reasonably necessary to operate the business, including payment processors, courier and delivery partners, website hosting providers, technical service providers, and customer support or order-management providers. Information may also be disclosed when required by law or to protect our rights and service security.
We do not sell personal information as a business practice.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to maintain website functionality, remember preferences, support checkout, and understand website performance. You may manage cookies through browser settings, although disabling certain cookies may affect website functionality. This policy should be updated to reflect the actual analytics or advertising tools used on the website.
6. Data Security
We take reasonable measures appropriate to our operations to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed completely secure.
7. Data Retention
We retain information for as long as reasonably necessary to fulfil orders, manage customer service, maintain transaction records, address disputes, and comply with applicable legal requirements. Retention periods may vary depending on the type of information and its purpose.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of eligible personal information, or raise a concern about how information is handled. Email ilovetrees24shivsan@gmail.com. We may need to verify your identity before responding. Some information may need to be retained where required by law or necessary to handle legal claims.
9. Third-Party Services
Our website may contain links to third-party websites or payment services. Those services operate under their own policies. Please review their policies before providing information.
10. Children’s Privacy
Our website is intended for general customers and is not designed to knowingly collect personal information from children in violation of applicable law. A parent or lawful guardian may contact us if they believe a child’s personal information has been provided improperly.
11. Changes to This Policy
We may update this policy to reflect changes to our operations, website functionality, service providers, or applicable legal requirements. The revised version will be published on this page with an updated date.
12. Contact Us
Malipo
Website: https://malipo.in/
Email: ilovetrees24shivsan@gmail.com